TUTOR: So do you think being a good team playeris overrated?
JANICE: No,it's not overrated.You do need to learnthe rules and learn them fast.No individual can getaround this if you're working in an organization.
TUTOR: So how should managers deal with this?
JANICE: Rewards.When an in dividual demonstratesthe behaviour the organisation expects,some kind ofincentive can be given.What's important here is thatthis happens right at the beginning so new recruitslearn the rules of the system immediately.Also the incentive should be something the individualactually wants,and this isn't always just money.
TUTOR: To come back to you,Philip.You were saying that recognition of good performers isessential.What else should managers be looking for?
JANICE: Well,managing people means you not only have an understanding of youremployees,but you also recognise the culture of the organization.In fact,for some organizationscreativity and individuality may be the last thing they want to see during working hours!
TUTOR: Very true.
JANICE: Yes,but managing people isn't as easy as it looks.For example,change in theworkplace can be quite tricky,especially if there's a need to increase profit.And at times likethese managers may have to give priority to profit rather than individual staff needs.
TUTOR: Yes,and that creates difficult situations for people.
JANICE: Yes but what's important is that managers are able to deal with quite high levels ofpersonal stress.During times of change they should be thinking not only about the strain ontheir staff but take time out to think of themselves.
TUTOR: Absolutely.So what are the implications of that for...
